Privacy Policy

Last updated: · AutoPCP (autopcp.co.uk)

This Privacy Policy explains how AutoPCP ("we", "us", "our") collects, uses, and protects your personal information when you visit autopcp.co.uk and submit your details through our eligibility check form.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

AutoPCP is an information and referral service operating at autopcp.co.uk. We are not a claims management company. We provide information about the FCA's motor finance redress scheme and refer enquiries to regulated claims specialists.

For data protection enquiries, contact us at: privacy@autopcp.co.uk

2. What information we collect

When you submit the eligibility check form on our website, we collect the following personal information:

Full name
Email address
Phone number
Approximate year of your car finance agreement

We also automatically collect technical information including your IP address, browser type, device type, and pages visited via Cloudflare Web Analytics. This data is anonymised and does not identify you personally.

3. How we use your information

We use your personal information for the following purposes:

To assess your eligibility for a car finance mis-selling claim
To refer your details to our regulated claims management partner (Fountain Finances / HD Law) for further assessment
To comply with our legal obligations
To improve our website and services using anonymised analytics data

4. Legal basis for processing

We process your personal data on the basis of consent — by submitting the form, you consent to us passing your details to our regulated claims partner for the purpose of assessing your claim.

You may withdraw your consent at any time by contacting us at privacy@autopcp.co.uk.

5. Who we share your data with

We share your personal information with:

Fountain Finances / HD Law — our regulated claims management partner, who will contact you to assess your eligibility and progress your claim if applicable
Cloudflare Inc. — our website hosting and analytics provider. Cloudflare processes anonymised technical data only

We do not sell your personal data to third parties. We do not share your data with any other parties without your explicit consent.

6. How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Once your details have been passed to our claims partner, we do not retain a separate copy of your personal information beyond 30 days unless required by law.

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — you can request a copy of the data we hold about you
Right to rectification — you can request we correct inaccurate data
Right to erasure — you can request we delete your data
Right to restrict processing — you can request we limit how we use your data
Right to object — you can object to our processing of your data
Right to data portability — you can request your data in a portable format

To exercise any of these rights, contact us at privacy@autopcp.co.uk. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies necessary for the site to function. We use Cloudflare Web Analytics which is privacy-first and does not use cookies to track individual users. We do not use advertising cookies or third-party tracking cookies.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS and hosted on Cloudflare's secure infrastructure.

10. Links to other websites

Our website redirects you to our claims partner's website after form submission. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policy before submitting any further information.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

AutoPCP · autopcp.co.uk · privacy@autopcp.co.uk